Save the Date!!!

Frontiers in Service Conference, September 6-9, 2018, in Austin, Texas

Submission Deadline: The submission deadline is February 1, 2018.

In 2018, the 27th Annual Frontiers in Service Conference, will journey southwest to the live music capital of the universe, Austin, Texas.

The main conference sessions and events will occur within the Hilton Austin Hotel, which is just one block away from Austin’s famed 6th Street Entertainment District. The Frontiers Conference is co-sponsored by SERVSIG and INFORMS. The host university in Texas is Texas State University.

The 2018 Frontiers in Service Conference will explore a wide variety of service topics, including service marketing, service management, service operations, service design, service engineering, service science, and service IT. You are invited, as a service academic or practitioner, to submit a 450-word abstract for possible presentation at the conference. The Frontiers in Service Conference routinely attracts submissions from over 40 countries.

Case studies by business practitioners are encouraged, and a “Best Practitioner Presentation” will be awarded at the conference.

The average number of attendees is around 300 scholars and practitioners. Fewer than half of the submitted abstracts are accepted for presentations.

Abstracts may focus on any service topic, including (but not limited to) the topics below:

  • Analytics and Service
  • Big Data and Service
  • Customer Relationship Management
  • Digital Service & Collaborative Economy
  • E-Service & E-Government
  • Healthcare Service
  • Internet of Everything and Service
  • IT as a Service
  • Public Sector Service
  • Service Design
  • Service Operations
  • Service Management
  • Service Marketing
  • Service Engineering
  • Service Productivity
  • Service Innovation
  • Servicescapes
  • Service Science
  • Service at the “Bottom of the Pyramid”
  • Social Networks and Service
  • Smart Service Systems
  • Technology-based Service (Apps)
  • Theoretical Perspectives on Service
  • Transformative Service Research

Your Local Texas State Conference Hosts are: Ray Fisk, Steven Rayburn, Sid Anderson, and Linda Nasr

Submission Deadline: The submission deadline is February 1, 2018.

Conference Web Site: