June 15, 2017: Deadline for paper submission.

Service science deals with the design, development, and managerial issues concerning service systems, integrated, value-creating configurations of service providers, their clients, their partners, and others. The best-performing service systems are IT-enabled, customer-centered, relationship-focused, and knowledge-intensive, yet span multiple formal and informal organizations. Because of this multidisciplinary context, researchers and practitioners in management, social sciences, and computer sciences are all working to increase service innovation. These multiple perspectives can be unified using the theoretical construct of the service system, in which entities (people, businesses, government agencies, etc.) interact to co-create value via value propositions that describe dynamic re-configurations of resources. The framework of value creation in complex service systems, which requires elaborating various stakeholder perspectives and understanding the broad context of use for specific cases to enable effective value creation, especially given advanced and autonomous technology, has emerged as the central unifying framework over many years.

At HICSS 51 (2018), the Service Science minitrack will focus on papers that connect rigorous disciplinary research with the emerging interdisciplinary framework of value creation in complex service systems, focusing on service design, innovation, and technology. The minitrack encourages submission of research papers from a variety of disciplines and a variety of participating communities to address issues in service policies, service process modeling, service delivery management, innovated service technologies, and the role of the Internet, the digital economy, and information technology, among others.  Of particular interest are papers that focus on the use of information technology in service, including but not limited to: (1) the increasing capabilities of technologies, such as autonomous technologies, and the roles of people and technologies in creating autonomous service systems; (2) the role of data and information in complex service systems, including how sensing and analytics influence value creation; and (3) the potential for computational modeling techniques, such as agent-based simulation, to inform theory and design of human-centered service systems.

At HICSS 51, several minitracks in the Decision Analytics, Mobile Services, and Service Science track that deal with service research and applications, including Mobile Value Services, Internet of Things, Open Digital Services, Digital Services and Digitalization of Services, Service Analytics, Service Science, and Smart Service Systems, may jointly organize plenary sessions, including talks and panels.

Minitrack Co-chairs

Fu-ren Lin Paul P. Maglio Michael J. Shaw
Institute of Service Science School of Engineering Dept of Business Administration
National Tsing Hua University University of California, Merced University of Illinois, Urbana-Champaign
frlin@mx.nthu.edu.tw pmaglio@ucmerced.edu mjshaw@uiuc.edu

Important Dates
June 15, 2017: Deadline for paper submission. See the HICSS call for papers for details:  http://hicss.hawaii.edu/tracks-and-minitracks/authors/
August 16, 2017: Acceptance/Rejection notices sent.
September 15, 2017: Deadline for submission of final papers. At least one author of each paper must register by this date.