1st CSM Transformative Service Research Symposium
June 1st 2017, 10am – 4pm

Loughborough University, Loughborough, UK
West Park Teaching Hub, Room WPT005 a

To register for this free event, please email r.cufflin@lboro.ac.uk 

Transformative Service Research (TSR) is defined as service research that strives to create uplifting changes and improvements in the well-being of individuals (consumers and employees), families, social networks, communities, cities, nations, collectives, and ecosystems (Anderson, Ostrom, and Bitner 2010). As such, instead of focusing on profits, market share and consumer satisfaction, TSR is also interested in other (not necessarily conflicting) outcomes such as access, mitigating vulnerability, well-being, happiness, quality of life, equity, and decreasing disparity.

At the symposium, researchers with an interest in TSR will discuss their current research projects and initiatives. The event promises to be a lively and thought-provoking event with contributions from researchers from both the US and the UK.


10.00    Welcome Refreshments


10.20    Dr Nicola Bateman, Dr Ian Hodgkinson and Prof Thorsten Gruber (CSM, Loughborough University)  – CSM Welcoming Address

10.30    Prof Ray Fisk and Dr Linda Nasr (Texas State University) – “Enabling the Transformative Service Collaborative”

11.00    Dr Ian Hodgkinson and Mr Harish Kumar (CSM, Loughborough University) – “Physical Activity Participation: Does Neoliberalism Produce Solutions to Social Welfare and Public Well-being?”

11.30   Ms Karen Maher and Dr Nicola Bateman (CSM, Loughborough University) – “Changing Service Patterns in the Fire Service: An Exploration of Individual versus Society’s Needs”


12:00-13:00   Lunch


13.00    Prof Ray Fisk and Dr Linda Nasr (Texas State University) – “Service Thinking: Escaping Tribalism and Embracing Mutualism”

13.30    Dr Silvia Masiero (CSM, Loughborough University) – “The Datafication of Anti-Poverty Programmes – Lessons from India”


14:00    Coffee break


14:30    Dr Rein Sikveland (Social Sciences, Loughborough University) – “The Power of Language when Dealing with People in Conflict and Crisis”

15:00    Plenary Discussion (with all Presenters)

15.30 – 16:00    Networking and Refreshments