SERVSIG is a global & open community

We strive to be open to new people, new ideas, global contributions, interdisciplinary contributions, practitioner contributions, and to new ways of doing things. SERVSIG hosts its own international conference and co-sponsors various research events worldwide.

SERVSIG is mobile

All the news about service research in one place. Get instant notifications about your specific area of interest (e.g. CfP in service research). Install it on your device here.

SERVSIG is fun

We strive to be a fun organization by being both lighthearted and intellectually nourishing. Try it out and you will be not disappointed.

SERVSIG is teaching

Teaching and sharing knowledge matter for us and is part of our DNA. We provide resources online and offline to improve your teaching and learning. Check out our teaching section. Teaching section

SERVSIG is helpful feedback

We are proud of our community of service researchers, where we help each other and provide established-scholar’s feedback to the new generation.

Latest News

Call for SERVSIG Christopher Lovelock Career Contribution Award 2018

We would like to request nominations for The Christopher Lovelock Career Contribution Award 2018. The “Christopher Lovelock Career Contributions to the Services Discipline Award” is presented annually by SERVSIG to the...

Call for Emerging Service Scholar Award 2018 (granted by U Porto)

We would like to request nominations for SERVSIG Emerging Service Scholar Award 2018 granted by the University of Porto SERVSIG and the University of Porto are proud to present the Emerging Service Scholar Award. This award recognizes...

Call for SERVSIG Best Service Article Award 2017

Dear Service Community, We would like to request nominations for the SERVSIG’s Best Service Article Award 2017 The “SERVSIG Best Services Article Award” is presented annually by SERVSIG to the...

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CfP JSM: Future Service Technologies

Special Issue of the Journal of Services Marketing Future Service Technologies: Business models, Analytics, and Experience Guest editors: Werner Kunz, Kristina Heinonen, Jos Lemmink, Benjamin Lucas Deadline: February 28th, 2018 Technology has transformed how...

Delta is seeking Research Proposal for Boarding Design

Business Problem The airplane boarding process is a critical component of efficient airline operations. The current design of the gate area and boarding process is heavily influenced by the tools...

Service Education on the Verge

by Mark Rosenbaum, University of South Carolina. Most service researchers focus on contributing their curiosity, knowledge, and insights to the publication process, to their classroom experiences, and to service endeavors (e.g.,...

Showcasing the Diversity of Service Research

by Sabine Benoit, Katrin Scherschel, Zelal Ates, Linda Nasr, and Jay Kandampully The publication we want to share the main results with you was the outcome of group work emanating from a “Lets Talk About...

TRMC2018 in Macao

International Conference on Tourism and Retail Management (TRMC) 2018 3-4 December 2018 Macao Educators, students, and practitioners are invited to a pioneering conference that focuses on cutting-edge developments occurring in...

Call for TCR Track Proposals

2019 TCR CONFERENCE Florida State University, USA May 19 – 21, 2019 Conference Co-Chairs: Maura Scott & Martin Mende, Florida State University https://business.fsu.edu/TCR2019 The 2019 Transformative Consumer Research (TCR) conference...

CfP JSR: Enacting Service Work in a Changing World

Special Issue of the Journal of Service Research Enacting Service Work in a Changing World Co-guest-editors: Mahesh Subramony, Markus Groth Submission Deadline: September 30, 2018; Service work is being rapidly transformed as...

1st International Workshop on Opentech AI in Helsinki

1st International Workshop on Opentech AI Helsinki, Finland March 13-14, 2018 Free AI Workshop co-created by IBM and VTT Finland organized by Jim Spohrer, Daniel Pakkala, and Susan Malaika Location:...

VK explains: The VK way of Business Collaborations

A new episode of our new video series “VK explains”. Today, VK explains: The VK-way

Video: Sharing economy explained in 4 minutes!

  Collaborative consumption (CC) is an increasingly prevalent form of exchange. CC occurs within a triangle of actors: a platform provider (e.g., Uber), a peer service provider (e.g., an Uber...

Results of the 2017 Clayton Dissertation Proposal Competition

The Marketing Science Institute (MSI) is pleased to announce the results of the 2017 Alden G. Clayton Doctoral Dissertation Proposal Competition. Started in 1984, this annual competition is intended to...

Celebrate with us in New Orleans the Wilkie Award for Len Berry

Texas A&M and SERVSIG will co-host the 2018 Winter AMA reception in New Orleans to celebrate the Wilkie Award for Len Berry’s. The William L. Wilkie “Marketing for a Better World” Award...

RRBM has been lauched

Responsible Research for Business and Management (RRBM) is dedicated to inspiring, encouraging, and supporting credible and useful research in the business and management disciplines. It is a virtual organization initially...